Stay in touch with your clients and staff 24 hours a day, 7 days a week. 24/7 Coastal Contact LLC is an answering service specializing in Home Care industry after hours. We handle your calls at any time of the day or night. Our Account Associate's provide high-quality employee support and customer service during or after normal office hours. We manage incoming calls, schedule shifts, monitor clock-ins, and much more. You'll have peace of mind, knowing your business is in good hands even when you're not there.
Home Care After Hours
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About 24/7 Coastal Contact LLC
24/7 Coastal Contact LLC is a small business based in Orange Beach, Alabama. Our team is made up of highly trained professionals, and our detailed guidelines ensure a consistently high level of customer service. All employees receive HIPAA compliance training, so you can be sure your employee and client details will be handled securely.
ANSWER EVERY CALL WITH A SMILE!
We measure the friendliness of our team when they speak with your callers. It all begins by answering your phones with a smile in our voice. When concluding the telephone call, we give the caller peace of mind that their needs will be met. Being polite and friendly when answering your phones is important. Making sure we are gathering accurate information for you is of equal importance. We verify all pertinent information to ensure that you get clear and accurate messages.
Knowledgeable of Your Business
It is very important that we are knowledgeable about your business and how to serve you. We make sure your assigned Account Associate knows how to handle your phone calls, which questions to ask and if needed, how to escalate important calls when it's urgent.
ALL PLANS INCLUDE
100% US BASE AGENTS
LOCAL PHONE NUMBER
COMMUNICATION SOFTWARE WITH DAILY ACTIVITY REPORTS
EMAILS AND TEXT COMMUNICATION
Thank you for your interest. We look forward to hearing from you soon.