Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.
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We take pride in specializing in the Home Care industry and providing each of our customers with responsive, competent, and excellent service.
As a 24/7 Coastal Contact Account Associate, you are the face of our company, and your role as Account Associate is a vital part of our business. We provide the highest level of customer service while working to ensure each of our agencies, their clients, and caregivers have complete satisfaction and peace of mind.
We have refined methods to prepare our new Account Associates.
When hiring Account Associates for 24/7 Coastal Contact we look for candidates who are enthusiastic, passionate, and sensitive to the Home Care industry. It is very important that you truly have a heart for the clients and their families while working to fill their needs.
As a new Account Associate, you will undergo a 3-week training process.
Your training will begin with “What is Home Care” because we want to make sure you understand what the needs of the care-providers you’ll be serving. Next, you must become HIPPA compliant. After this, you are trained to utilize the 24/7 Coastal Contact software and phone platform. Finally, you may engage in customer service while under supervision.
We are an after-hours service specializing in home care. We handle all scheduling and emergency needs for our agencies all while working remotely. You will monitor missed clock-ins, call-offs, re-staffing shifts, client schedule changes, etc. Due to the nature of our after hours business, we work evenings, weekends, and holidays.
As a remote work from home employee of 24/7 Coastal Contact, you will see the following benefits, which will help you to both feel and be more confident and successful in the work you do through us.
This involvement gives you the opportunity to showcase your commitment to company success, by offering your own vision for its future.
What’s more, as your managers will be involved more closely with your work, they are more likely to recognize and reward fairly when it comes to promotion.
