Providing dedicated daytime and after-hours on-call answering services for home care companies throughout the United States.

Testimonials

Top Home Care Answering Service in the US by 24/7 Coastal Contact

What our clients say about us:

5/5

24/7 Coastal Contact is the BEST after hours answering service HANDS DOWN! The TEAM that answers our calls after hours are always responsive, friendly, and fun! They are very quick to respond to call offs and emergent situations. Their staff are an important part of our TEAM, and they treat our caregivers with respect and kindness. The relationship between our staff and the Coastal Contact staff couldn’t be better, and we do not get any complaints from our staff about the group at Coastal Contact. I could not be happier with them, and everything they do for our company after hours! A tremendous amount of weight has been lifted off administration’s shoulders, with the support of Coastal Contact. We will NEVER go back to answering our phones after hours.

-Karen

5/5

Everyone @ 24/7 Costal Contact was extremely helpful to me and my family. There knowledgeable staff was always extremely efficient in answering questions and helping with solutions. I would recommend them to anyone!

-Tim Richey

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5/5

247 Coastal Contact has been doing our on call and after hours scheduling for a year. For over 13 years we tried it ourselves with our own staff as well as part time after hours unsuccessfully. This process always resulted in the typical HR issue with employees and burnout of the staff. We tried other companies and had lack luster performance and decided to give 247 Coastal a try. 247 Coastal has been a blessing for us. They have an amazing staff and continually communicate with our scheduling coordinators just like another employee without the HR hassles. For us the cost is actually lower than having to hire our own employees and deal with the management of them. I truly recommend this company. Becky King is an active and involved owner. She touches base with me just about every month. Her senior staff checks in bi weekly with my scheduling staff to discuss needs and strategize any issues that arise. No company is perfect and all will have some sort of an issue from time to time. 247 Coastal takes ownership and does everything they can to rectify the situation. None of the other companies in that arena ever cared. If you are in home care and looking for a solution to help you sleep better give them a call!! 247 has stepped up to the plate in supporting us all through the pandemic and continues to do so every day.

-Joe Bakey


5/5

It’s like having another team member. Communication has gotten much better and enjoy working with them.

-Mary

5/5

Great team to work with. I have never had a negative comment about after hours support. Its a blessing to be able to give the office staff a break.

– John Baldwin

5/5

The staff is very familiar with our staff and how we handle situations! They are knowledgeable, kind and courteous! They are an awesome part of our team and give us a much-needed break from answering our phones.

– Lexi Archer

5/5

24/7 Coastal Contact has proven to be an asset to our company with a friendly staff who provide a caring and professional service.

– Leigh Justice

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