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Home Care, Home Health & Hospice

One of the toughest challenges of operating a Home Care agency is managing your employees and clients 24 hours a day. We provide a simple, cost-effective way to keep your business running smoothly, even when you're not there. Our team has extensive experience in managing incoming calls, scheduling replacement caregiver shifts, and monitoring clock-ins and clock-outs. We ensure that all shifts are covered, and any problems are resolved quickly and efficiently.  We have focused on our role as the critical link between you, your clients, and caregivers assuring them that assistance is only a phone call away, 24 hours a day.

We are not just a answering service,  We  have highly trained account associates that are trained to manage your clients needs as well as manage all your caregiver’s schedules and needs .  We work as an extension of your office as a part of your team!.  We work within your software to manage your schedule for open shifts, call off, added shifts, missed visit alerts, clock in’s & clock outs.  Your company will continue to flow as it would during normal business hours.

During our onboarding process, we will put together a customized set of guidelines and processes in place to fit your company’s needs. So, you know what your callers will experience every step of the way, because you helped design it.

  • Last-Minute Schedule Changes
  • New Service Inquiry Calls
  • No-call or No-Show Re-Staffing
  • Monitor Caregiver Clock-Ins & Clock-Outs
  • Schedule Replacement Staff for call off or open shift's
  • Notify Clients of Schedule Changes
  • Document Client Cancellations & Notify Caregivers
  • Address Client Concerns
  • Direct Billing Inquiries to Appropriate Office Personnel
  • Answer Client Scheduling Inquiries
  • Answer Office Phones After-Hours Via Our It Solution.
  • Answer Office Phones During Meetings or Lunch Hour
  • HIPPA Compliant and Confidential

HIPPA Compliant Answering Service

For those in the healthcare industry, meeting the privacy expectations of HIPAA is a primary concern, both legally and ethically. A HIPAA compliant answering service is critical.  Rest assured that all Account Associates have been trained in HIPPA compliance

Confidentiallity

We share your concern and have taken extra measures to go beyond the standard expectations of securing your patients’ PHI (Protected Health Information) as well as all client information. 24/7 Coastal Contact and all employee’s will become privy to confidential information at times and we strictly enforce client confidentiality.

Patient Pre-Registration

Patient pre-registration services can assist in registering patients over the phone 24 hours a day. By allowing patients to pre-register by phone, you can increase patient satisfaction, reduce no-shows and allow more time for patient care.

  • Increase patient satisfaction
  • Reduce on-site wait times
  • Gather more detailed and accurate data for billing
  • Reduce no-shows
  • We can work with your current EMR via a secure internet connection. Rest assured that we strictly enforce client and patient confidentiality and all agents are HIPPA compliant.

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