What is a daytime answering service? When you arrange this level of on-call staffing, what does your company achieve? How will it benefit you? Here are the answers you need to know about what a call service means for your home care agency.
It Reduces Stress
You’re not feeling torn between your work responsibilities and the phone that keeps ringing. As a home care service professional, you’re busy hiring and training new caregivers. You also have invoicing to take care of, advertising and social media marketing, and meetings with clients and their families.
You may have a few workers in your office who want to have holidays off and take vacations. But, you can’t afford to give them the time off. An answering service fills in while your staff is away. They’re happier and that eases your stress.
When you hire an answering service during the day, it reduces a lot of the stress you experience as the owner or manager. You can focus on the job responsibilities that are most pressing and know that your potential and current clients are not forced to leave messages and wait until you’re available to listen to your voicemail and call people back.
It Improves Your Customer Service
At the same time, your clientele is getting a response immediately. If the daytime answering service cannot answer a question or concern, they can alert you and take down the contact information to ensure you have everything you need to call the client back.
Provide the answering service with a list of FAQs and the answers you want them to give. You can provide them with access to your scheduling software so that they can schedule intake appointments.
This heightens customer service response times, which makes clients happy. You’ll get praise for having a responsive team, and those happy customers recommend your home care agency to others. In the end. That’s a quick way to boost your business.
Daytime Answering Service Boosts Your Revenues
As clients are happier and get answers to their questions without having to wait hours or days, you’ll get more people signing up for home care. That increases your revenues, and you can use the money to grow your home care agency.
With higher profits, you can add more caregivers and serve more of your community. You can start offering new, highly-desired services to make your clientele happier. It’s a win-win for you, your staff, and your customers.
How Do You Get Started?
How do you arrange daytime answering service? Gather a list of questions and call our daytime answering service to find out more about the costs and scheduling.
Talk to a specialist in on-call staffing about the many benefits of having a daytime answering service available to help with phone calls. With trained on-call staffing professionals answering your phones, your existing and potential clients never have to wait for answers.
If you are considering hiring a Daytime Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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