Your agency needs to be ready to handle a lot of calls every day. Clients call to ask questions, schedule care, report problems, or check on loved ones. Caregivers also call in to report their schedules or ask for help. If these calls go unanswered or are not handled well, it can hurt your business and leave both clients and employees stranded in bad situations. That’s why using a home care answering service is essential for providing the best possible service while also staying on budget.
When you contract with a home care answering service, a real person is there to answer calls 24/7, even after hours, weekends, and holidays. Trained professionals take messages, respond to emergencies, and forward important calls to your staff if necessary. They make sure your agency never misses a call—and that saves you money and keeps your clients happy.
Here are five ways a home care answering service can cut costs and improve service:
1. Lower Staffing Costs
Hiring someone to answer phones around the clock is expensive. You’d have to pay wages, offer benefits, and cover sick days or vacations. With an answering service, you don’t need to hire a full-time receptionist or on-call staff. You only pay for the service you use. This means your agency can handle high call volumes without spending more on payroll.
2. No Missed Calls = No Missed Business
When a client or new customer calls and no one answers, they may not call back. That’s lost business. An answering service makes sure every call is picked up—even at night or on the weekend. They can take messages, answer simple questions, and let the caller know they’ve reached a real person. This helps you keep current clients and gain new ones.
3. Better Emergency Handling
Home care clients often have urgent needs. Maybe a caregiver is late, or a client has a sudden health concern. An answering service can quickly respond to emergencies and pass the message to the right person right away. This prevents small problems from turning into big ones. Fast responses also show your clients that your agency cares and is reliable.
4. Supports Caregivers and Staff
Caregivers may need to call in sick, report updates, or ask for help with a client. Instead of calling your phone or clogging up office lines, they can call the answering service. The service can log the message and alert the right manager. This keeps communication clear, organized, and less stressful for everyone on your team.
5. Improves Customer Service
A good answering service doesn’t just take messages—they speak to family members, seniors, and your staff with kindness, empathy, and professionalism. Clients and families feel heard and respected, even if they’re calling outside of business hours. This builds trust and improves your agency’s reputation. Happy clients are more likely to stay with your agency and recommend it to others.
If you are considering hiring a Home Care Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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