Last-minute staffing issues and scheduling changes can cause problems throughout the year. Bad weather, illness, and other issues often pop up at inconvenient times and make it necessary for home care agencies to have a fast and effective way to make sure that their home care clients have the staff they need. An after-hours answering service can provide seamless service to home care clients and make sure that no matter what special needs a client has there is an experienced care provider ready to assist them.
Some of the benefits of working with an after-hours answering service include:
Fast Response No Matter What Time It Is
When it comes to providing care there is no such thing as “off the clock”. Callouts, schedule changes, and emergencies happen at all hours of day and night. With an after-hours answering service your clients will always be able to talk to a real person and get the help they need. And your staff won’t have to worry about miscommunication or leaving a client stranded if they can’t make it in for any reason.
Knowing that they can reach a compassionate person who can help solve any issues will give your clients and their families real peace of mind and build trust with your organization. Having help available at night, on weekends, on holidays, and during other times when the office is closed lets your clients know that you will go the extra mile to take care of their senior loved
Coordination Of Care
When emergencies happen there can be multiple agencies involved in helping seniors who are having a health emergency. The home care answering service is the main point of contact for the caregiver as well as other agencies and the family. Having one point of contact streamlines communication and improves the quality of care that the senior receives. Families, seniors, and agencies that coordinate care for seniors all depend on getting accurate information swiftly. A home care answering service is the link that makes that coordination of care possible, even when emergencies happen outside of regular business hours.
Enhanced Customer Satisfaction
Families of seniors who are aging in place depend on having consistent care for their senior loved ones around the clock. Knowing that they can talk to someone at any time they need help increases their trust and satisfaction. It also makes them much more likely to stay with your home care agency and recommend your agency to others. When family members know they can count on your home care agency to be reachable 24 hours a day that means a lot.
Efficient Handling of After-Hours Inquiries
An after-hours home care answering service can also field inquiries from family members who come in after regular business hours. Often when seniors are getting ready to be released from rehab facilities or the hospital they will need in-home care to help them finish their recovery. Family members often will start calling home care agencies after hours to arrange care immediately when they find out a senior loved one is ready to be released, and that doesn’t always happen during normal business hours. With a home care answering service those family members will be able to reach a real person any time of the day to help them arrange the care that their senior loved one needs.
If you are considering hiring an After-Hours Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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