Throughout the year, there are times when your office staff aren’t available. Summer vacations, holiday travel, and back-to-school routines can all lead to more requests for time off. When you require phone coverage, but you have one worker out sick with COVID and another traveling to visit parents for one of the major holidays, a daytime answering service keeps business running smoothly.
What Is a Daytime Answering Service?
A daytime answering service has trained staff to answer phones for you during the hours you specify. You provide them with the information needed to do things like answer questions about availability and pricing ranges. They can schedule appointments, change appointments, and take care of cancellations.
The answering service will take messages when necessary and message or page you if there’s an emergency that they cannot handle. Your time is freed up for other important tasks, and your clients and interested callers have a live person to talk to and not an answering machine.
Your phones are answered promptly. Calls don’t go to voicemail anymore, which eases frustration for those trying to reach you.
Suppose one of your current clients calls to say their dad had a medical emergency and is going to be in the hospital for a week. You don’t want your caregiver wasting time going to the house and finding it empty. Your daytime answering service can take the call and let the caregiver know.
Another example is that you have a caller who needs help arranging home care visits after their dad’s stroke. They need help with housework and meals, but they have a lot of questions. Your virtual receptionist takes the call, answers the questions, and can help set them up for an intake appointment or do whatever your office does to get new clients started.
How Do You Get Started?
Talk to an on-call staffing agency about your home care business, how long you expect to need coverage and get answers to any questions you have about the prices and availability of daytime answering service professionals. You may need the service temporarily or want to keep it permanently.
That’s another benefit of on-call staffing, if you decide you’d like to run your agency without having a dedicated office, the answering service works from their location or home offices. You don’t have to have space in an office for them to work. Your overhead decreases a lot. You don’t have to pay benefits or taxes as the staffing agency takes care of that.
With the services from an on-call staffing agency, you always have someone to cover your phones. A daytime answering service is the ideal solution to staff vacations, illnesses, and unexpected absences. Talk to our agency about arranging daytime answering service professionals.
If you are considering hiring a Daytime Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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