Your home health care business is thriving, but you’re struggling to keep up as it grows. It’s time to look at the tasks that a home health answering service helps you do.
Client Questions Answered by a Home Health Answering Service
You’re busy in a meeting or training new home health care aides. You can’t sit and answer the phone while you’re away, and you don’t have an office. On-call staffing provides home health answering services where a trained professional answers your phone calls using the customized response you prefer.
Provide the agency with a list of commonly asked questions and the answers to those questions. When someone calls with one of these questions, they get to talk to a live person and get the answer they need to proceed.
What happens if the question is something that hasn’t been covered in the guide you provide? The virtual receptionist can take a message and promise someone will call back with an answer as quickly as possible. You’ll get texted with the question and can provide the response for the virtual receptionist to give or call the client back yourself.
Last-Minute Scheduling Changes
You have a client who is scheduled for a caregiver visit tomorrow. That night, the client falls and breaks a hip. Now that the client is in the hospital for a few days, the caregiver will be going to an empty home. The client’s family needs to cancel the visits for now, but it’s after-hours. With around-the-clock phone coverage, this isn’t a problem.
Instead of having the family call when someone is in the office after the caregiver is en route, the home health answering service can take the call, cancel the appointment, and make sure the caregiver knows to stay home or reroute to another client’s home for the day.
Personalized Customer Service
Many companies use AI to handle basic calls, but they’re transferred to a person if AI cannot resolve the issue. While it’s convenient for the business, it comes off as very impersonal to the potential customer or current client.
Hire on-call staffing for a personalized touch where callers get a live person every time. They don’t have to push 1, push 2, or give a verbal command for AI to transcribe and decide what you’re asking.
Message Relaying
Sometimes, a client isn’t sure who they need to talk to. They have a billing question, but they’re not sure who the company’s bookkeeper is, so they can only call the main number. A home health answering service can take the details down and relay the message to the correct person.
How do you get started? Talk to our on-call staffing agency about home health answering services. You’ll get the answers to your questions and have the information you need to book home health answering services for your home care agency.
If you are considering hiring a Home Health Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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