Before school returns, you want to go on a family vacation, but it’s tough when you own or manage a home care agency. How do you keep things going smoothly when you’re away? Have you looked at the benefits of an on-call answering service or on-call staffing?
What is On-Call Staffing?
On-call staffing is a service where trained phone professionals answer your phones for you but from the virtual receptionist’s location. You don’t have to have office space for them. You get custom phone answering services without creating an extra workspace.
During your vacation, you’re planning to rearrange schedules to ensure your staff does your job. But, that creates gaps elsewhere as they have to prioritize your work over theirs. You don’t want to lose calls as your staff tries to balance their jobs with the work they’re covering for you.
With on-call staffing, virtual receptionists and on-call answering service professionals answer phones from their location, but they make it sound like they’re in your office. They have all of the information they need to answer most questions and schedule services. If there are more complex issues, they can jot down some notes and send a message to the person you choose as their contact.
Virtual receptionists can answer questions about the range of prices, the availability of services, and the services your agency offers. They’ll follow the guide you provide, so you know answers are customized to be exactly what you’d want clients to know.
On-call staffing can address last-minute changes that come in after your agency is closed for the evening. One of your clients is supposed to get housekeeping services tomorrow at 7 a.m., but that client’s AC stopped working, so the client moved in with a friend for now. The family doesn’t want the caregiver to show up to an empty house, but your office doesn’t open until 9 a.m.
After-hours calls are something that on-call staffing can handle. They’ll take the information, alert the caregiver, and make sure that the caregiver is reassigned to another client for the day. If a caregiver is sick, the after-hours virtual receptionist can make sure coverage is available to ensure the client isn’t left alone.
How Do You Get Started with an On-Call Answering Service?
How do you arrange this service? Talk to a specialist about your vacation plans, who is the contact person in your absence, and what you need to be done while you’re away. A customized plan is established to help you ensure the business runs smoothly. You don’t have to worry about overworking the staff you have by making them man the phones all day and trying to balance it with other essential duties.
Use an on-call answering service to make sure your home care agency operates as normal in your absence. With on-call staffing providing virtual receptionists all day and an overnight on-call answering service, it’s business as usual, even when you’re away.
If you are considering hiring an On-Call Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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