As a busy home care agency owner, you’re finding it difficult to keep up with everything on your to-do list. You have to cover caregivers who call in sick. You have meetings, training sessions to run, and phone calls to answer. Have you considered the benefits a home care virtual receptionist provides?
What Does a Home Care Virtual Receptionist Do?
What is a home care virtual receptionist? In a traditional office, you’d have a receptionist at a desk to greet clients and answer calls. If the receptionist could answer the caller’s question, that took care of that caller’s need. If the call is for someone else, the receptionist takes a message or transfers the call.
A home care virtual receptionist does all of this but from the receptionist’s home office. You provide the on-call staffing agency with the information sheet you want used to answer caller questions. If that’s not enough, the virtual receptionist would take messages and text you or a caregiver that the call needs to be addressed.
You can have a home care virtual receptionist available during office hours. The virtual receptionist provides coverage when your usual receptionist is on vacation or out sick. You can also use on-call staffing to provide phone coverage in the evening and overnight.
Times When These Receptionists Are Useful
You’re just starting out and are running the business from your home. When you need to have a meeting, you meet at a local coffee shop. You don’t have the money for a dedicated office, yet. You still need to make it look like you have a full team in your “office.” You won’t need office space when you use home care virtual receptionists for incoming calls.
You have a small home care agency with a dozen caregivers. Usually, you and your spouse answer phone calls. But, you’re planning a two-week vacation. There’s no way you can handle phone calls without help. A home care virtual receptionist can cover phones for two weeks and ensure your home care business functions as normal.
You get a lot of overnight calls. You spend your morning listening to messages and calling clients back. Sometimes, the calls are urgent and need to be addressed hours before you hear the message. It’s frustrating for your clients. Overnight phone coverage is essential to keeping your clients happy.
While you have a team answering phones, COVID is spreading around your office. Three of your staff called in sick and expect to be out for a week. You need coverage until they’re better. On-call staffing can help in these situations.
On-call staffing makes a difference in how efficiently your home care business is able to operate. Learn more about prices and scheduling a home care virtual receptionist by making a call.
If you are considering hiring a Home Care Virtual Receptionist Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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