Have you ever considered the benefits on-call staffing has to offer? Many clients have discovered the value of a home care answering service and say it saved their agency.
Here are six ways they help out.
You Can’t Afford an Office Space
Your agency is growing, but office space isn’t in the budget yet. You can’t keep answering phones on your own, it’s taking too much time. Virtual home care receptionists can take calls from a remote location, making it look like you have a full team at your office.
That virtual receptionist answers questions, takes messages, schedules appointments, and addresses concerns in a timely manner. You provide the information sheets they need to refer to when answering questions. Business runs smoothly with the help of a virtual receptionist.
Your Staff Needs a Vacation
You do have someone helping you with office tasks, but that person wants to take a vacation. You need to find temporary coverage with someone who can work from their location. On-call staffing helps out.
Someone Is Sick
The friend you have helping with calls and questions is sick. You’ve learned your friend has cancer and is going to be undergoing surgery and chemo for several weeks. You need someone to take over for a few months.
Business Is Picking Up
You’ve been a small agency, and it’s been easy to manage phone calls by yourself. But, business is picking up. You have more caregivers on your team now, and calls come pouring in, but you can’t answer them all.
You hate missing calls and having things go to voicemail all of the time. On-call staffing can answer calls for you. No call goes unanswered.
You Need Around-the-Clock Support
While you want 9 to 5 hours, your clients have urgent questions in the middle of the night. They have an emergency and need a caregiver as soon as possible. An after-hours answering service is there when you aren’t.
A late-night call alerting your caregiver that their client has been hospitalized and won’t need a visit tomorrow doesn’t get delivered when it’s too late. A call asking to increase hours due to a sudden illness with a family caregiver is addressed quickly.
Your Clients Are Frustrated
Some of your current clients are frustrated. You’ve been playing phone tag all week. You’re the only one taking calls, so you don’t have time to keep doing this. A daytime answering service provides the live person your clients want to reach.
If a client has a general question, the virtual receptionist will answer it from the guides you’ve provided. If the client needs to speak directly to you or a specific caregiver, the receptionist will send a message alerting you.
Run your business efficiently and effectively. Talk to our home care answering service specialist about your business’s needs, the problems you’ve been facing, and the hours you need coverage. You’ll get answers to any questions you have and be able to make the right arrangements for your needs.
If you are considering hiring a Home Care Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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