Home health care is a competitive niche where businesses need to stand out to succeed. One way to separate your home health agency is to have a home health answering service. With a home health answering service your clients will always be able to reach someone if they have questions, need help, or if they need to make changes to the services that their senior loved one has.
Building trust and maintaining relationships with seniors who receive home care and with the family members who oversee their care is the best way to make your home care agency shine. Trust and reliability matter in home health care. When your home care agency has a reputation for great communication, problem-solving, and attention to detail clients will stay with you and recommend your agency to others.
A home health answering service also helps you provide amazing customer service by:
Providing Immediate Access To A Real Person
When clients are calling with questions, need help, or want to know more about the services provided they don’t want to have to go through a complicated phone tree to reach someone. A home health answering service connects clients to a real person right away. With compassionate, friendly, and helpful interactions the answering staff boosts your agency’s reputation with existing and potential clients.
Providing Immediate Responses To Inquiries About Services
Family members who are seeking home care for a senior loved one either for short-term or long-term care usually have no experience with home care and are feeling a little lost. The last thing they want is to have to wait for a call back to get the answers they need or to get information. With a home health answering service family members will get an immediate response from someone who can help them figure out the appropriate level of care for their senior loved one no matter what time of the day it is.
Emergency Scheduling Support And Problem-Solving
If there is an emergency or a caregiver calls out sick or can’t make it in for any reason family members can reach someone at the answering service right away. The experienced staff at a home care answering service can solve problems in real-time and make sure that seniors get the care they need in almost any situation. It builds trust with family members to know that they can reach someone for help 24 hours a day if they need it.
Arranging Post-Hospital Care
Seniors who have been in the hospital due to a medical emergency often need extra home care during their recovery after they are released from the hospital. But, hospital releases don’t run on a schedule. They can happen at any time. If your agency has a home care answering service family members who need to arrange care for post-hospital care for a senior being released from the hospital can talk to someone day or night. Family members will appreciate not having to scramble to make sure their senior parent or loved one is being taken care of.
Feedback And Data Collection
The calls from a home health answering service are recorded, and that data can give you valuable insights into how to improve customer retention and build strong relationships with existing clients.
If you are considering hiring a Home Health Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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