Busy home health care agencies may not always have the funds or available staff to answer phones at all hours of the day. Missed phone calls lead to unhappy clients, lost business, and poor reviews. Handle every phone call with the level of care your clients deserve by working with a home health answering service.
This type of on-call staffing does more than take messages. The professionals who take calls ensure your business runs smoothly and effectively. Here are some of the benefits an answering service offers.
Answer Calls With Professionalism
When you hire a home health answering service, you have a team of experienced workers who can answer every call with professionalism. As your clients, their family members, and potential clients always reach a person, they’ll be happy and know you’re dependable.
It leads to higher satisfaction rates, which improves your agency’s reputation. You’ll get better reviews and referrals, which grows your business. As your agency expands, you can employ more people and provide quality home health care services to more people.
Frees Up Staff For Other Work Duties
How many employees do you have? You may not have a dedicated office worker who is just there to answer phones. It gets expensive when you have to pay for benefits like health and dental insurance, parking passes, etc.
You don’t want to make your home health care nurses and therapists stick around and answer phones when they could be taking on another client. You have meetings and training to take care of, so you can’t devote all of your time to answering phones.
An answering service can answer phones from their location. If there is a question or concern that the phone service cannot answer, they’ll take detailed messages and make sure you get the information. You can call clients back when you’re available.
Home Health Answering Service Provides More Information and Answers Questions
Many of the calls you take are for more information. Clients call to ask how long it takes to get their parents set up with caregivers. They call to ask for information about the service area and basic prices. On-call staffing can provide that information from the fact sheets you provide.
Schedule Appointments and Take and Forward Messages
If a potential client wants to continue and schedule an appointment, the answering service can take care of it. Appointments will be scheduled using your system, so you always know when there are upcoming appointments for you to attend.
Finally, some of the calls you get are going to be for specific people. Whether it’s a call for you or one of the home care aides you employ, answering service operators take the details and forward messages to the appropriate person.
Improve your agency’s efficiency and client satisfaction with the help of a home health answering service. Calls no longer go unanswered when you’re out of the office, and your staff can devote office hours to client care and other vital work responsibilities.
If you are considering hiring a Home Health Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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