Eighty-nine percent of consumers are more likely to stay with a company if they’ve had a positive experience with customer service. Three out of five people say they will leave a company after just one negative experience. A third of people say being put on hold is one of the biggest frustrations. Are you willing to risk it? You’re busy during the day and don’t always have time to monitor the phones. Or, you’re on another call and can’t take a second call right now. These are classic mistakes that many companies make, but they can cost you. Here are four things that happen when you arrange a daytime answering service.
Your Customers Are Happier
When you have a daytime answering service answering calls that you aren’t in the office to take, customers still reach someone. You can equip the on-call staffing team with the answers to the common questions, and advise them on what to do if the call needs to be escalated.
Because your customers never have to leave a message or keep calling back until someone answers, they’re happier. They have the information they need to book services or rearrange the services they have.
You Save Money
It costs money to rent an office space, so you’re trying to avoid that expense. But, you may not have room in your home office for your staff. You also don’t want to have to pay benefits like health insurance, paid time off, and Social Security taxes.
When you hire on-call staffing to answer phones, you pay the agency, not the individual workers. Their benefits and employment taxes are not your responsibility. You can keep working from your home office and have the help you need.
Your Business Grows
With a professional answering service handling calls, you don’t have to spend hours on the phone answering general questions. It gives you time to focus on growing your business. You can work on a marketing campaign, train new staff, or attend important meetings or seminars and know phones are being answered in your absence.
You Never Have to Rush to Finish a Call When You Have a Daytime Answering Service
Suppose you’re on the phone with a long-time client, but another customer calls and they’re just as important. You can’t talk to them both, but neither one seems happy with the thought of having to wait for a callback.
With a daytime answering service available, the second caller reaches a live person to answer questions or address their concerns. You won’t have to rush to finish one call and overlook something important during that rush.
A daytime answering service ensures your phone never rings constantly without being answered. Callers reach a person instead of voicemail, and that’s the best customer service arrangement.
Sources: https://blog.hubspot.com/service/customer-service-stats
If you are considering hiring a Daytime Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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