You own a busy home care service, but you try to keep costs low, so you work from your home office. Most of the time, you take care of phone calls on your own or with your assistant’s help. But, it’s getting to be too much work. Before you rent business space or hire additional staff, look into the six benefits a daytime answering service provides.
An Office Isn’t Necessary
You can run your home care agency from your home, but as you grow, you need more coverage. You don’t want to rent an office, but you need more help answering phones. An answering service can do that for you. They answer the calls from their location. You don’t have to rent business space, which saves a lot of money.
Holidays and Vacations Are Covered
You have office staff answering phones, but a holiday is coming up. If you give them the holiday off, no one will be there to answer the phones. You can also use a daytime answering service to cover periods when you don’t have enough staff covering the phones.
Phones Don’t Go Unanswered
When you leave for the night, what happens with your phones? Do you turn on your voicemail? What happens if a flood of calls comes in and fills your inbox? You could lose valuable business. With a daytime answering service, you never let the phones go unanswered.
Clients Always Talk to a Real Person
On-call staffing ensures your current or potential clients talk to a real person. They’re not getting voicemail or an automated AI system. It eases their frustration and makes you look extremely professional and sensitive to their needs.
With representatives answering phones throughout the day and night, people can call at any time, whether you’re in the office or not. Callers speak to a live person in the middle of the night, on holidays, when your power and phone lines are down, or when you’re on vacation.
You Avoid Paying Benefits
With on-call staffing, you always have someone answering the phones, but you’re not paying them as part-time or full-time employees. You don’t have to pay employment taxes, benefits, vacation/sick time, or uniforms for them. You end up saving a lot of money.
You’re Less Stressed
It’s often a problem where business owners take on multiple roles within the business. You’re busy hiring, posting job listings, interviewing applicants, covering for caregivers dealing with family emergencies, and keeping up with accounting. You also have to keep up-to-date on current laws, make sure permits and training are current, and research insurance rates.
When you also have to monitor phones, it’s just one more item to add to that already overwhelming list. You’re too stressed. On-call staffing takes calls, which eases your workload and helps you avoid unnecessary stress.
Does on-call staffing sound like it will help your business? Your clients need to take priority, and that means having someone there on the phone. Voicemail isn’t enough. Arrange for daytime answering service now and find how much happier your clientele becomes.
If you are considering hiring a Daytime Answering Service that is dedicated to the senior care market, contact 24/7 Coastal Contact today at (251) 260-0226.
Let us show you how and why we are different from any other service you may have tried in the past. Our team approach is the standard that sets us apart from the rest.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. In the three years since its start, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
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