You asked. We listened. And now, we’re growing!
At 24/7 Coastal Contact, we believe that exceptional home care doesn’t stop when the office closes. For years, we’ve helped home care agencies navigate the challenges of after-hours operations, ensuring caregivers, clients, and agency owners receive the support they need when it matters most.
Since 2018, our team has proudly provided dependable, personalized after-hours on-call services to home care agencies using WellSky scheduling software. Along the way, we’ve heard from countless agencies interested in partnering with us but operating on a different scheduling platform.
Today, we’re excited to announce an important step forward: 24/7 Coastal Contact is preparing to expand our services to agencies using AxisCare, with an anticipated launch in January 2027!
This expansion represents an exciting new chapter for our company and an opportunity to bring our trusted after-hours support to even more home care agencies nationwide.
Why This Expansion Matters for Home Care Agencies
Running a successful home care agency requires constant coordination, communication, and problem-solving. Even after regular business hours end, the responsibilities continue.
Caregivers may call out unexpectedly, clients may need immediate assistance, and urgent scheduling changes can arise at any moment. Without reliable after-hours coverage, these situations can quickly become overwhelming for agency owners and office staff.
That’s where 24/7 Coastal Contact makes a difference.
Our team does much more than simply answer the phone. We work directly within an agency’s scheduling software to manage caregiver call-offs, identify available replacements, coordinate shift coverage, access client information, and communicate important updates.
Until now, our services have been exclusively available to agencies using WellSky. While this has allowed us to develop extensive expertise and provide consistent, high-quality support, it has also meant turning away agencies using other platforms.
By preparing to add AxisCare to our supported scheduling systems, we’re opening the door for more agencies to experience the same dependable service our existing clients have come to trust.
More Than an Answering Service: A True Extension of Your Team
At 24/7 Coastal Contact, we understand that after-hours support requires more than taking messages.
When a caregiver calls out of a scheduled shift, the situation demands immediate attention. Our team works to identify qualified, available caregivers who may be able to step in, communicate with the appropriate individuals, and help maintain continuity of care.
Our after-hours professionals are trained to handle the daily challenges that home care agencies face, including:
- Caregiver Call-Off Management: Responding to unexpected absences and coordinating replacement coverage.
- After-Hours Scheduling Support: Working within scheduling software to review shifts, identify available caregivers, and manage scheduling changes.
- No-Call/No-Show Management: Addressing missed shifts and taking appropriate action to help minimize disruptions.
- Client and Caregiver Communication: Answering questions, relaying important information, and providing responsive assistance.
- Documentation and Reporting: Maintaining detailed records of after-hours activities so agency leadership stays informed.
- Escalation Procedures: Following established agency protocols when urgent situations require additional attention.
These responsibilities require experience, attention to detail, and a thorough understanding of each agency’s operations.
As we develop our AxisCare service offering, our goal is to bring that same level of knowledge, professionalism, and consistency to agencies using the platform.
The Human Touch That Sets Us Apart
Technology plays an essential role in home care operations, but we believe the people behind the technology make the greatest difference.
Since our founding in 2018, 24/7 Coastal Contact has built its services around one guiding principle: the human touch.
Our approach is designed to make agency owners and office staff feel confident that their clients and caregivers are receiving attentive, professional support, even when their regular team is off the clock.
What makes 24/7 Coastal Contact different?
100% U.S.-Based Team Members
Our services are provided by U.S.-based professionals, with no offshore outsourcing.
A Dedicated Team Approach
We strive to become a seamless extension of each agency’s office, learning its processes, communication preferences, and expectations.
Hands-On Scheduling Assistance
Rather than simply forwarding messages, our team actively assists with after-hours scheduling challenges and caregiver coordination.
Personalized Communication
We understand that every home care agency operates differently. Our services emphasize clear communication, detailed documentation, and established escalation procedures.
Real People, Real Solutions
When an urgent situation arises, agencies need knowledgeable professionals who can respond with care, urgency, and sound judgment.
As we expand our capabilities, these values will remain at the heart of everything we do.
Preparing for Our January 2027 AxisCare Launch
Expanding to a new scheduling platform is an important undertaking, and we’re committed to doing it thoughtfully.
Our team understands that effective after-hours support depends on being comfortable navigating scheduling systems, accessing essential information, managing shifts, and following each agency’s established procedures.
That’s why we’re taking the time to develop a dedicated AxisCare service offering that reflects the standards our WellSky clients already know and appreciate.
Our anticipated launch is January 2027, and we’re eager to connect with agencies interested in learning more before services become available.
This preparation period also gives us an opportunity to hear directly from home care professionals about their after-hours challenges, operational needs, and expectations.
Your feedback will help us shape an offering that provides meaningful support where agencies need it most.
Calling All AxisCare Home Care Agencies!
Have you previously contacted 24/7 Coastal Contact only to learn that our services were limited to WellSky users?
Are you currently using AxisCare and searching for a dependable after-hours on-call partner?
We would love to hear from you!
As we prepare for this exciting expansion, we’re inviting both previously interested agencies and new prospective partners to reconnect with our team.
Whether your agency is struggling with overnight caregiver call-offs, weekend scheduling challenges, or the demands of maintaining around-the-clock communication, we want to understand how we can help.
We’re also welcoming inquiries about our planned expansion and early enrollment opportunities.
Growing to Serve You Better
At 24/7 Coastal Contact, growth has never been about simply reaching more agencies. It’s about making dependable, personalized after-hours support accessible to more of the home care community.
Adding AxisCare to our service capabilities is a meaningful step toward that goal.
We’re grateful to the agencies that have trusted us since 2018, and we’re excited about the opportunity to welcome new partners as we move toward 2027.
If your home care agency uses AxisCare, now is the perfect time to start the conversation.
Reach out to 24/7 Coastal Contact today to learn more about our anticipated January 2027 expansion, share your feedback, and explore potential early enrollment opportunities.
24/7 Coastal Contact
Your Team. Our Team. One Mission — Exceptional Care.
Prior to establishing 24/7 Coastal Contact, Ms. King worked for 30 years in the health care industry. Her experience began providing direct patient care. Eventually, she transitioned into home care and home infusion, then acquired her HCS-D certification as a Home Health specialty coder where she learned about the administrative burden facing Home Health and Home Care providers.
It became clear that after-hours customer service was a major toll home care industry and it was with this need in mind that 24/7 Coastal Contact was founded. Since 2018, 24/7 Coastal Contact has grown explosively. Now, we provide service to over 40 agencies in over 24 states with a 95% retention of service rate.
- Exciting News: 24/7 Coastal Contact Is Expanding to AxisCare in 2027! - November 9, 2026
- What Does a Missed After-Hours Call Cost a Home Care Agency? - November 6, 2026
- What Does After-Hours Coverage Really Cost Your Home Care Agency? - October 26, 2026
